The latest updates about Timbers of Shorewood resident's health, well-being, and safety, during the Coronavirus (COVID-19) outbreak. FAQs are at the bottom of the page.
February 24, 2021 COVID-19 Indoor Visits
We are very excited to offer our residents and family members a warm area to visit with one another for Winter and Spring!
The update visiting procedure is as follows:
- Your visit length is 60 minutes unless otherwise specified in your email confirmation. Please do not be late; if you are late it will cut into your visit time.
- Please park in the main parking lot
- Use the Lilacs Side Door Entrance. There will not be access through the front doors.
- Please remain in your vehicle until no more than 5 minutes before your appointment time. Please wait at the side door, as you must be screened. – If staff is NOT present at check-in time, please call the front desk. We are trying to juggle multiple tasks and often get caught on a phone call or with a resident. Please refrain from sitting with the resident until you are checked in.
- You will be screened for a temperature & other symptoms prior to being seated, so please cancel your appointment if you are feeling ill. In addition, if you become ill within 3 days of your visit, you are required by IDPH to notify us by speaking with our RN Kathy.
- We will notify you when your time is up or if your time is extended due to a cancellation.
- IF YOU HAVE TO CANCEL YOUR APPOINTMENT ON THE DAY OF, PLEASE CALL THE FRONT DESK TO NOTIFY THEM OF YOUR CANCELLATION.
- To continue to keep the residents and staff safe, these visits will be supervised by a staff member from inside The Lilacs Community Room for the entire visit.
Current available days are:
- Monday through Friday from 9:30 a.m. – 4 p.m.
- At this time, there is no Saturday or Sunday; however, we are working diligently on getting a weekend schedule as fast possible.
- If there is updated availability for the weekend, we will notify you via email right away.
In addition, we have a few guidelines that will be strictly enforced for the visit:
- Reservations, special requests, or schedule changes must be made at least one day in advance by 2 p.m. and if you are scheduling for Monday, please make your reservation by 2 p.m. Friday. Please note: Sheila is available M-F: 9-5 and can be reached at email@example.com. Due to the overwhelming number of emails, we will no longer be scheduling on our days off. Please make any weekend or day of cancellations with the reception desk.
- Reservations are now for 2 people maximum and must be from the same household. Members of different households must make separate appointments per IDPH & Will County Health Dept, requirements.
- Also, children under the age of 16 may not visit at this time. For ideas on how residents can see children, please reach out to Sheila or Amy.
- Per IDPH guidelines, we are required to make sure time slots are being utilized fairly. This means, if you make multiple appointments throughout the week, we have the right to cancel or decline so another resident may see their family. Please be considerate when scheduling.
- Masks must be worn properly (over the nose & mouth) throughout the entire visit by all visitors and residents and no contact – social distancing rules apply
- Meals, snacks, and beverages may not be consumed in the Lilacs Community Room in order to ensure masks are worn throughout the entire visit. You may bring the resident a treat or a meal to the front doors to consume after their visit.
- Any packages, gifts or deliveries must be brought to the front door for sanitizing before or after your visit.
- Visits are limited to the Lilacs Community Room ONLY at the assigned table at this time and there is no access to the interior of the community such as: hallways/corridors, residential apartments, elevators, bathrooms, additional activity rooms, mailboxes, lobby, front desk, offices, restaurant, ballroom, etc.
January 7, 2021 COVID-19 Vaccination
Timbers staff and residents received the COVID-19 vaccine on Thursday, January 7, 2021. We are grateful to receive the vaccine and look forward to getting the 2nd shot in three weeks. Thank you to all the Walgreens pharmacists who administered the vaccine and thank you to all who helped develop the COVID-19 vaccine.
June 12, 2020 Update
We have good news. We are taking a few steps toward normalcy at the Timbers of Shorewood. At the same time, we continue to closely monitor COVID-19 for the safety of our families, staff, and residents.
We are currently COVID-19 free and are striving to keep it that way!
Please know we will keep you up to date as more positive strides are taken. Meanwhile, the following information is relevant as of Monday, June 15, 2020. This is a new and ever evolving situation, and your patience is greatly appreciated.
Dining in the restaurant is open again. At this time, there will be two at a table. Temps will be taken upon entry. If residents feel safer staying in, we will still deliver to apartments.
We will begin small group activities such as walking club, Pokeno, and arts & crafts with ten or fewer people in a room at a time. Social distancing and masks must be worn properly the entire time.
Now permitted: scheduled visits with families and friends on the outdoor patio located on the first floor outside the restaurant. Up to four visitors may attend per scheduled appointment. You must wear a mask properly the entire visit and maintain the social distancing guidelines of six feet apart.
Thank you so much for your cooperation and understanding during this unprecedented challenge. We are all in this together – and together, we will get through it.
March 20, 2020 Update
As of today, we have no confirmed Coronavirus (COVID-19) cases within the Timbers of Shorewood. However, because Will County cases of COVID-19 are growing in number, leadership at the Timbers is taking further steps to protect residents and staff members.
Effective March 20, 2020:
- The lobby and common areas will be closed. We are encouraging residents to shelter in place to practice social distancing.
- Elevators should have a maximum of three occupants; two is preferred, except in the event of an emergency.
- All meals will be served to residents in their apartments. Timbers staff will deliver menus and meals.
- All activities have been cancelled.
We know that these changes can be difficult, but they are necessary as we are taking precautionary measures to prevent the spread of COVID-19.
As stated in previous communications, if residents need something outside the Timbers, such as groceries or prescriptions, we ask that family members do the shopping and bring items for drop off. If family members are unable to assist, Timbers staff is here to help.
We are in constant communication with medical professionals and local and state Health Departments for the latest information.
Again, we encourage family members to remain in touch with loved ones by phone, email, text, and/or video chat such as FaceTime or Skype. If you believe a visit is imperative, please contact a member of the Timbers’ home care team prior to your arrival. Call (815) 609-0669.
As always, the health, well-being, and safety of our residents is our most important priority.
March 12, 2020 Update
The World Health Organization has repeatedly stopped short of calling the Coronavirus (COVID-19) outbreak a pandemic – until yesterday, March 11, 2020. The official declaration of a pandemic means the disease has reached a tipping point where it spreads on a far wider geographic scale – sweeping through populations faster. Also, this week the state of Illinois has declared a state of emergency regarding the virus.
In response, leadership at the Timbers of Shorewood now prohibits all visitors to the community. Health care workers and caregivers are still able to provide services for residents at the community.
In addition, Timbers is also taking the following actions:
- We are highly advising that residents do not leave the community unless to a medically necessary appointment.
- We are screening all staff, at each shift, with questionnaires and temperatures.
- We are screening all medically essential visitors with questionnaires and temperatures.
- We are checking every resident’s temperature daily.
We are responding to the new declarations as we recognize our residents are the most vulnerable to the virus. We want to reassure residents and family members that our preemptive position is what we think is the wisest course of action.
Besides prohibiting visitors within our community, we are increasing the sanitization of our kitchen, restaurant, and common areas. Housekeeping is extra vigilant, and our staff has been retrained on sanitization procedures. Additional hand sanitizing stations have been added throughout the community.
We are in frequent communication with residents, and alert signs are posted throughout the community. In addition, we are in constant contact with medical professionals and Local and State Health Departments for the latest information on this health concern.
We know that communicating with residents is very important and we encourage you to phone, email, text, and/or video chat such as FaceTime or Skype. If you believe a visit is absolutely necessary, please contact a member of the home care team prior to your arrival – (815) 609-0669.
As always, the health and safety of our residents is our most important priority.
March 10, 2020 Update
In response to the growing concern about the Coronavirus (COVID-19), leadership at the Timbers of Shorewood has made the decision to prohibit the public from all activities and events. Such events will take place but are limited to residents only. Residents are still able to receive visitors. However, visitors are asked to fill out a brief questionnaire. We ask anyone with flu-like or cold-like symptoms to postpone his or her visit.
We are making every effort to stay on top of this developing situation, as we recognize our residents are the most vulnerable to the virus. We pledge, as always, that the health and safety of our residents is our most important priority.
We look forward to welcoming the public into Timbers events and activities again very soon.
Coronavirus (COVID-19) FAQs
1. Can residents still leave the building?
Effective 3/16/2020 – Residents are strongly encouraged not to leave the community unless it is for a medically necessary appointment. To discuss whether or not your appointment is considered medically necessary, please contact your physician to find out if your appointment is medically necessary and discuss with Timbers Homecare department.
2. How can I get my loved one supplies: groceries/meds/etc?
Effective 3/12/2020 – Supplies can be dropped off at the main entrance and handed to a staff member who will be monitoring the door. Please make sure the residents name and room number is clearly marked on bags/boxes. We will have a Timbers staff member deliver items to your loved one. This is the same procedure for package delivery, grocery delivery, medication delivery services and food/restaurant delivery services.
3. How long will this go on?
Effective 3/12/2020 – We have been advised by Illinois Department of Public Health (IDPH) to continue the preventative measures through March 31, 2020. We are in constant contact with medical professionals and Local and State Health Departments for the latest information on this health concern. Timing may change and we will update this page as soon as we know.